Volunteer Information

Volunteers assist in many ways at the airport information booths

The Lee County Visitor & Convention Bureau recognized that visitors to our area would have a better travel experience if they were greeted by knowledgeable, friendly people with a welcoming smile as they disembarked from their flight.

The volunteers, known as Tourism Ambassadors, have been welcoming and assisting travelers at the Southwest Florida International Airport since 1989. The ambassadors answer approximately 125,000 questions annually. Inquiries at the information booths include questions about the Beaches of Fort Myers & Sanibel, Lee County, Charlotte County, Collier County  as well as the airport.

Some Ambassadors  travel to 
 various trade shows for the VCB

Five permanent information booths, staffed by Tourism Ambassadors, are located in the Southwest Florida International Airport- three in the baggage claim areas - one each in Terminal D and C -where domestic flights are greeted by VCB Ambassadors, and one in the International Arrivals area, where our German speaking ambassadors assist the German visitors when they disembark from the Air Berlin  flights. The other two booths are in the Departure or Ticketing Area, one each in Terminal D and C. 

 The Beaches of Fort Myers & Sanibel also welcomes many other international guests. If you speak German, French, Spanish, or another language, please consider volunteering with us.

It is customary for ambassadors to work a four-hour shift, three to four times per month. Shift time-frames are 10 a.m. - 2 p.m., 2 p.m. - 6 p.m., or the three hour night shift 6 p.m. - 9 p.m. The 6 p.m. shift is active on Wednesday, Thursday, Friday and Saturdays, January through April at the Southwest Florida International Airport.  

Volunteer assistance requires extensive mobility throughout the airport as well as basic computer knowledge, for our booths are all equipped with pc's which aid us in serving the public better.

Training for Tourism Ambassadors begins in late spring and extends through the fall season. When your application is received we will  put it into a holding file until an opening occurs. At that time we will contact you to schedule a visit with Visitor Services staff to discuss volunteer opportunities.