Guests First 2008        

Customer Service Training

2008 Workshop GUESTS FIRST 
Level I CONTENT: Recommended for those who have never attended Guests First training or who would like to “refresh” their core skills.

GUESTS FIRST 
Level II CONTENT: Recommended for those who have attended previous Guests First “refresher” training classes, though open to all.

Please sign up early to secure a spot. Questions? Call 239.590.4855 or        e-mail to:       GuestsFirst@leegov.com

Pre-registration is mandatory, as space is limited.

Welcome to Guests First 2008! We invite you to participate in valuable customer service training that focuses on reinforcing positive service in the workplace while having fun!

Your Hosts:

2008 Workshop Topics

• Anticipating Service needs

• Community based Customer Service

• Impressions and Images in Service

• The Power of Words

• Active and Empathic Listening 

• Resolving Customer Concerns

• Age Demographics and Communication Contact Points
  
  
  The Level I workshop focuses on developing personal interaction skills with the consumer. 
  The Level II workshop addresses the internal and external factors that influence employee and consumer behaviors and relationships
  

2008 Workshop Schedule|

All Guests First Level I  workshops contain the same topics, as do all Guests First Level II workshops. Several dates and locations are offered in order to accommodate schedules. Please register to attend the workshop most convenient for you.
If a class is crossed out (i.e. Hilton Garden Inn, Fort Myers), it is full to capacity. Please choose another class to attend.

Guests First Level I Workshops