Lee Visitor Services

Guests First 2009

Customer Service Training

to be continued soon!

Please contact Mike Fischer for further information at:
Tourism Education Manager

Mike Fischer, CHT

12800 University Dr. Ste 550

Fort Myers, FL 33907
Phone: 338-3500
mfischer@leegov.com

2009 Workshop

GUESTS FIRST
Level I CONTENT: Recommended for those who have never attended Guests First training or who would like to “refresh” their core skills.

GUESTS FIRST
Level II CONTENT: Recommended for those who have attended previous Guests First “refresher” training classes, though open to all

Please sign up early to secure a spot. Questions? Call 239.590.4855 or e-mail to: GuestsFirst@leegov.com

Pre-registration is mandatory, as space is limited.

Welcome to Guests First 2009! We invite you to participate in valuable customer service training that focuses on reinforcing positive service in the workplace while having fun!

Your Hosts:

Your Trainer:
Mike Fischer, CHT

Tourism Education Manager, Lee County VCB

Produced by the Lee County Visitor & Convention Bureau and Tourist Development Council, workshops are offered free of charge to tourism and allied industry employees.

2009 Workshop Topics

to be continued soon

The Level I workshop focuses on developing personal interaction skills with the consumer.
The Level II workshop addresses the internal and external factors that influence employee and consumer behaviors and relationships

2009 Workshop Schedule|

All Guests First Level I workshops contain the same topics, as do all Guests First Level II workshops. Several dates and locations are offered in order to accommodate schedules. Please register to attend the workshop most convenient for you.
If a class is crossed out (i.e. ~~Hilton Garden Inn, Fort Myers~~), it is full to capacity. Please choose another class to attend.

Guests First Level I Workshops

DATE

LOCATION

CLASS

TIME

Guests First Level II Workshop

DATE

LOCATION

CLASS

TIM

Guests First Registration Form

Please submit a Registration Form for each work shop

* Indicates Field is required

Workshops
Date*:	Time*:
(yes/no) Level I*?	Level II*?

Participant Name*:
Company*:
Position:
Department*:
Address*:
City*:
State*:	Zip*:
Work Phone*:
Fax:
E-Mail*:
How long have you worked for your company?
What I would like to learn about the most:

Workshop confirmation will be emailed to you.

Thank you for your belief in providing extraordinary customer service to your team!

Contact Information:

Tourism Education Manager

Mike Fischer, CHT

12800 University Dr. Ste 550

Fort Myers, FL 33907
Phone: 338-3500
mfischer@leegov.com

Lee County Visitor & Convention Bureau
Visitor Services
11000 Terminal Access Rd., Suite 8640
Fort Myers, FL 33913

Phone: 590-4855
FAX: 590-4857

GuestsFirst@leegov.com