Visitor Services encompasses community relations and volunteer efforts that provide 
a positive tourism experience to visitors and local residents on the Beaches of 
Fort Myers & Sanibel.  Based at the Southwest Florida International Airport, 
our tourism team services include: 

• Lee County VCB Tourism Ambassador Program. – Created in 1989, Tourism Ambassadors provide information to the traveling public, including VCB representation at various trade shows and special events. 
  five Visitor Information booths are located at the Southwest Florida International Airport and are staffed by tourism ambassador volunteers. They are open year-round, excluding major holidays.

Guests First Customer Service Training Program.  The Guests First program offers customer service training workshops to front-line, support, and management personnel within the hospitality and allied industries. Working with local chambers of commerce and tourism industry partners, Guests First teaches the advantages of excellent customer service and offers “refresher” tips on bringing back the first time visitor. Click here for the 2008 Guests First workshops schedule and registration form

The “E” Awards.  Have you been touched by a star?  The Elaine McLaughlin Outstanding Hospitality Service Awards recognizes extraordinary service and dedication provided by Lee County hospitality industry professionals.  Nominations are accepted year round in the following categories:  Accommodations, Attractions, Good Samaritan, Restaurants, Retail, Transportation and Other Services/Businesses.

Visitor Assistance Program.  Good Samaritan assistance provided to travelers during an emergency or crisis. We work closely with accommodations, law enforcement, transportation, government and medical industries to provide emergency assistance to domestic or international short-term vacationers and their families.

Access Ability Guide.  Information about accessible accommodations and local services for persons with disabilities to assist in providing a positive, user-friendly, barrier-free vacation experience.

Project Cookie.  Team support to airline and airline partners to provide emergency assistance to stranded passengers whose travel is interrupted due to inclement weather, airline or similar delays at the Southwest Florida International Airport